Purchased some crappie jigs online and they were never shipped.
I contacted customer service and was told it was an oversight and would ship in 24 hours and sent my a 20.00 off coupon. 48 hours later, no email stating shipped so I used the coupon and purchased more than contacted customer service and was told all ordered was back ordered and they canceled both orders including goths 20.00 coupon for the trouble. BAD BUSINESS!! Never will buy from this company again or Cabels as they own that one also👎. Sad to see when a company gets so big that they lose thier customer care!
Date of experience : September 01, 2022
57 reviews Mar 9, 2024Every single time I want to login to my account I have to reset my password. Instead of just emailing you a password reset email they will annoyingly want to email you a code that never arrives causing me to have to call because their chat window does not open in order to be able to use it. I have had to call many times to reset my password. After one of these times one of the reps maliciously changed my mailing address. I can't change my address because I can't even get into my account as well as the fact that I just had something delivered to my address so that only leaves a rep to manually change it. Unless it literally changed by itself which I highly doubt. The reps are nice at first and then become rude and act like you are the problem when it's their problem. I don't need to verify my mailing address for my account, email will suffice. They could just fic the issue their website is having rather then making people call all the time. The only plus is being able to talk to people that do not have thick accents that make it so I cannot understand anything they say.
Date of experience : March 08, 2024
Updated Mar 27, 2022Very poor customer service. cancelled my orders many times for weird reasons. even blocked my gift card. most of the employees are irresponsible, they are not helpful to solve the problems. you have to call a lot of departments, waste much time on that..
I should have checked the reviews before placing the order..
Cabela's and Bass pro shops are of the same company, both of them are crapppppp.
Date of experience : March 27, 2022
Aug 8, 2020seriously, your shipping is horrible 3 weeks for an unstuck item? you guys are suppose to be better than this I WILL NOT BE USING YOUR STORE AGAIN until you get it together. If I would have know how long this was going to be I would have went somewhere else. but you seem to keep that a secret until you ship. Horrible service Basspro
Date of experience : August 08, 2020
Aug 30, 2022Bought an item with a orange clearance sticker price for $18.97 after purchasing the item and peeling off the ‘clearance’ sticker I found out the item was cheaper then there ‘sale’ price $12.50 . Making you feel your getting a deal when there jacking up the price! Deceitful practices
Date of experience : August 30, 2022
Jul 24, 2020They took my payment information twice, and twice cancelled my order days later without offering a backorder, raincheck, or comparable item AFTER they had my payment information. I understand supply issues and can sympathize. But doing it repeatedly is bait and switch fraud.
Their customer service hotline rep, Tracy, mentioned that I had cancelled the order, but after a brief hold concluded that the item was no longer available. Three days after the order, and the day after it was "out of stock".
Lots of things could have been happening here, but now a website that I do not trust has personal payment information by selling products they don't have and wont honor. Which is a shame, because the in store sales rep was extremely helpful during my visit, and recommended that I check online regularly.
This site is dishonest. I regret trusting it.
Date of experience : July 24, 2020
Dec 19, 2021I wish I had seen these reviews before I purchased. Well, I ordered online for ship to store. Got the merchandise it was too big. I returned it to the store. Well, in order to get a credit to my original credit card then need to scan my drivers license into their computer system. What are they going to do with that information. They said it is for my safely. They were making a credit to the original card that was used for purchase. I will never purchase from them again. Becareful.
Date of experience : December 19, 2021
Oct 30, 2020What a crock of s..t this website is. I was looking for a waterfowl dog vest, after choosing the best 1 in my opinion selected the size and color to fit him went through all the order information process give my visa # and then and only then did it pop up this vest is out of stock and not sure when or if it will be back in stock. Wasted alot of my time reading reviews and trying to decide which one is best only to order it then find out it really should never have been on website if its not available AND they got my visa # now. Dont waste your time being fooled into trying to purchase any of thier s..t
Date of experience : October 30, 2020
Jan 18, 2021I'm not sure why the ratings from others are so low, but I've always had a nice experience with bass pro shops. And they also keep their prices steady during ammo and gun shortages!
Date of experience : January 18, 2021
Apr 1, 2021Bass Pro offered a 55% discount on a FishFinder for Spring Season Sale. I jumped on it. They pushed me into getting another 20 dollars off of it with a Capital One VISA Bass Pro Credit Card. I didn’t even intend to defer my payment on a card. My transaction went through and I was so happy I got this FishFinder at a great price. A day or two later they said a flag was on this card I accepted saying it might be fraud. I chkd my account status and it said the order was cancelled. They won’t honor my original order to pay in full. Unreal now I sit with nothing because of their promotions. I will never buy anything from Bass Pro ever or Cabelas
Date of experience : April 01, 2021
Jun 21, 2020I searched for a pistol online, and the website said the pistol was in stock. The website allowed me to put the item in my shopping cart. When I went to check-out, after entering my credit card information, the site said there was "insufficient stock" of the item. Why would their website allow me to put a product in the shopping card if it was out of stock? Terrible.
Date of experience : June 21, 2020
May 18, 2022I recently placed an order with Bass Pro Shop, both items were “ in stock” at that time. I used a gift card for a portion of the order, after approx. a week and not hearing from anyone from bass pro, our bank still showing pending. Just got a notice that the large/ more expensive item was no longer available ( very simple carhartt pants), they are not charging for that item, the other item has shipped out to us, the gift card used now ( I think) has a partial balance on it and I think my wife has thrown it in the trash after placing the complete “ in stock” order. We have been a customer of bass pro shop & Cabelas for approx. 30 years plus, extremely poor service start to finish.
Date of experience : May 18, 2022
Nov 9, 2022Im not sure why there so many bad reviews this place is awesome I come here all the time. Bass pro introduced me to benchmade and in my opinion is one of the best knives money can buy its worth every penny I spent on it. I come here a lot to just browse. They have cool tents on display one time i feel alseep in one of the display tents and woke up the next morning un notice. Tru story. Anyways bass pro is fun they have just about anything a person could need for survival
Date of experience : November 01, 2022
Jul 25, 2020Basspro the online shop sells your information to telemarketers. I requested them not to, but never sent back an email. Also, they email spam you, and unsubscribing from email spam is a hassle. Normally other e-commerce sites make it VERY simple to unsub from email spam, but with bassproshop you have to REQUEST to be unsubbed. WHAT.
Date of experience : July 25, 2020
Aug 3, 2022Other than automated emails, there has no communication on my order. So when I called to cancel the order, I was told that the order had shipped. Still no tracking. Its like if you order, you're committed to the order whether or not they can prove that they shipped it. AVOID
Date of experience : August 03, 2022
Dec 17, 2020The website is a nightmare. Couldn't get a E-Card with Chromebook. Then PayPal wouldn't work. Called & they always give the same answer delete browsing history, still NG. Went to windows still NG with Paypal. Had to use a CC which I was trying to avoid. So 2 days & 10 tries later got something.
Date of experience : December 17, 2020
Updated Feb 6, 2023I ordered a pair of boots 11-23-2022 then immediately changed my order to two pair of boots. The representative said no problem, he couldn't cancel the order but I would not be charged as long as the original boots were returned. When fed ex delivered the single pair I refused the shipment and signed the FedEx tablet. Called Bass a couple weeks later and they stated that yes, they had received the boots back but it would take 2 weeks for a refund. Now 1-19-2023 I still have not received a refund and the 1st phone call they hung up. 2nd call spoke to Denise who couldn't help me but transfered my call to Jana who said refunds take 5 to 7 WEEKS after they receive the return. I want my $46.31 refund.
Update! Finally received my credit on January 26, 2023 more than two MONTHS later, shame on Bass Pro/Cabela's.
Date of experience : November 23, 2022
10 reviews Jan 2, 2024Omg really went to buy some ammo but only one person working at counter 30 people waiting in line employees walking around doing nothing me and and bunch of customers walked out
Date of experience : January 01, 2024
Aug 28, 2020I ordered 2 different Cats of Charles Wysocki jigsaws. The order took I weeks to arrive and they've sent 2 identical Ageon Sea puzzles. I'm so dissatisfied and out of pocket. I'll never be here again.
Date of experience : August 28, 2020
Jun 29, 2020I will order stuff off of wish.com before I ever order anything from here again. Ordered bow fishing arrows that were “in-stock” paid extra for the 2 day delivery. Get an email the next day that it’s going to take 2-3 weeks before it ships. Well it’s been 3 weeks, I’ve sat on the phone on hold for over an hour several times with no answer. No one, I repeat NO ONE order anything from here. I’ve also tried to email them a request for my money back and they sent me a confirmation number that was the same as my order number and it says my order number doesn’t exist. Worst place I’ve ever ordered anything from with NO customer service
Date of experience : June 29, 2020
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The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments . choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.
